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I have problem to check out with my computer. What shall I do? |
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In case you have problem to check out with your computer, please try the following:
1. The verification code is case sensitive, please assure your correct typing.
2. Sign out and then sign in again.
3. Restart your computer and try again
4. Try a different computer if available.
5. Place order at a different time. Our website server might be under maintenance coincidentally at this time.
6. Make sure your browser Pop-Up setting does not block our website.
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Do you take special orders on custom design items? |
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Yes, we do. We are capable of making and developing most kinds of custom design items at competitive quality and price based on samples or designs that you provide. Please note that all samples and designs must be originated and you shall provide related certificate, if applicable, when request development on custom design products. For more information, please contact us at our toll number: 630-305-7888 or email us at shandong@tjltools.com . |
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Do you take special large quantity orders on the items listed on your website? |
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Yes, we do. Delivery time is subject to inventory or manufacturing schedule. |
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Are all items on your website available? |
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We are making our effort to make sure all items listed on our website are in stock. In case of insufficient inventory, we will ship whatever is available and only charge you on items shipped. You will need to reorder those items if you want next time when they are available. |
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Can I fax my orders? Do you have order form available? |
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Yes, you can place orders via fax at 630-961-9216. For your convenience, PURCHASE ORDER FORM in PDF format has been prepared for you to download. |
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What kind of Payment method do you accept? |
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Payment can be made to us using one of the following methods :
- By Credit Card: Visa, Mastercard. Please Click here to download Purchase Order along with credit cardholder authorization form we have prepared for your convenience.
Any attempt to use stolen credit cards or credit card numbers will be reported to the FBI or the RCMP. We will supply the authorities with information needed to prosecute the thief. |
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Do you offer discounts for volume purchase at one time? |
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Yes, we do. Discount will be applied on orders exceeding certain amount. The rate will vary on order volume. |
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How to place orders? |
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A copy of your resell license or your wholesale tax ID is required for the first order. Click here for details. Please follow the instructions below to place order:
1.Submit your order online: simply browse our products at our wensite and add items you want in the shopping cart. You will then be instructed with further information when you check out.
2.Via fax: for your convenience, please click here to download purchase order form in PDF format. Then fax the order form with your orders at 630-961-9216
3.Via E-mail at shandong@tjltools.com |
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Can I order just one or a couple of pieces of different items? Do you do retail? |
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You can order any quantity for any items you want. We are sorry, we do not do retail. This is a wholesale website only. You must be reselling or have a legitimate business use to buy from us. |
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Is this a wholesale only website? |
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Yes, this is an online website for wholesale and distributors. |
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Do you have minimum order quantity requirement? |
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No, you can order any quantity you wish. However the total value of your order amount less than $300 US dollars is subject to a $15.00 service charge. |
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